No-code business application
An organised, responsive customer service with Ksaar
Tickets, client requests, SLA, satisfaction — built in Ksaar so nothing falls through the cracks and every client is tracked to resolution.
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What we do for your business
Tickets, SLA and satisfaction in a single application
Multi-channel ticket management
Tickets created by email, web form or phone, centralised in Ksaar. Automatic assignment by request type or area.
SLA and escalation alerts
Set your deadline commitments by priority. Automatic alerts when a ticket approaches its SLA, escalation to the manager if exceeded.
Automated customer satisfaction
Satisfaction survey sent automatically on ticket closure. NPS or CSAT score consolidated in a real-time dashboard.
Why choose us
Why a no-code ticketing system?
No more lost requests
Every client request is tracked from receipt to resolution. No email lost in a mailbox, no phone call without a follow-up record.
Measurable service quality
Response times, resolution rates, satisfaction scores — you have the data to continuously improve your service quality.
Adapted to your product and client base
Whether you have 50 or 5,000 clients, the tool scales. Response templates, priority categories, auto-routing — all configurable.
What our clients say
“Notre projet et nos contraintes ont été parfaitement comprises par Alexandre. Nous avons aujourd'hui un outil performant tout en étant simple d'utilisation. Un gain de temps considérable a été observé.”
Morgane Monteil
Associée Gérante · JMS Emballage
“Alex a su s'adapter à nos différents niveaux et à nos besoins, couvrant à la fois la théorie et la pratique. Nous avons pu poser les bonnes bases dès le premier jour.”
Vincent Labbé
Chef de projet Innovation · EcoVelo
“Équipe efficace et compétente. Des résultats rapides.”
Benoît Guilbeau
Responsable de l'innovation digitale · 4ITEC
FAQ — No-code customer service
Can clients submit tickets themselves?+
Yes. We can create a self-service portal where clients submit, track and respond to their own tickets — without needing a Ksaar login.
Can we connect incoming emails to Ksaar automatically?+
Yes. Via Ksaar's mailhook, every email sent to a dedicated address creates a ticket automatically. No manual copy-paste.
Can the tool manage warranty tracking?+
Yes. We link each ticket to a client and a product, with warranty expiry date management and automatic alerts for renewal or follow-up.
Can we manage multiple support teams?+
Yes. Tickets can be routed to different teams (technical, commercial, after-sales) with specific SLAs and reporting per team.
No-code agency serving SMEs across Europe
Based in France, we work with SMEs across Europe — remotely or on-site. Our Ksaar development and automation projects have been delivered for clients in the UK, Germany, Spain, Belgium, and beyond.
Let's get started
Your clients deserve a service with no lost tickets
Share your current support organisation with us. We'll design a ticketing system adapted to your team.
Book a call →